Terms of service

Overview

This website is operated by Intimate Secrets Lingerie Limited. In these terms, “we”, “us” and “our” refer to Intimate Secrets Lingerie Limited. These terms apply to everyone who visits our website, purchases from us or contributes content.

By using our website or purchasing from us, you agree to these terms and the policies referred to in them. Please read them carefully. If you do not agree, please do not use our website or services. Our store is hosted on Shopify, which provides the e-commerce platform we use to sell our products.

Nothing in these terms limits your statutory consumer rights or excludes any liability that cannot lawfully be excluded.

1. Using our online store

You must be of legal age in your place of residence, or have the appropriate consent of a parent or guardian, to use our store. You must not use our website or products for unlawful purposes, infringe copyright or other rights, or transmit viruses or harmful code. Breaching these terms may result in your access to our services being terminated.

2. General conditions

We reserve the right to refuse service where permitted by law. You must not reproduce, copy, sell, resell or exploit our services or website content without our written permission.

Non-payment content may be transmitted across different networks and adapted to their technical requirements. Credit card information is encrypted during transmission. Section headings are provided for convenience and do not change the meaning of these terms.

3. Website information

Website content is provided for general information and may contain inaccuracies, omissions or information that is no longer current. Historical information is provided for reference only. We may change website content at any time and will update information where required by law. These provisions do not limit your rights concerning product descriptions or information we are legally required to provide.

4. Changes to services and prices

We may change product prices, modify our services or discontinue parts of our website without notice, subject to applicable law and your rights under existing orders. To the extent permitted by law, we are not responsible for losses resulting from changes to, suspension of or discontinuation of our website services.

5. Products and availability

Some products may be available exclusively online and in limited quantities. Please read our Return and Refund Policy for return and exchange information.

We aim to display product colours and images accurately, but colours may appear differently on your screen. We may limit sales by customer, region or jurisdiction, restrict quantities or discontinue products where permitted by law. Product descriptions and prices may change. Offers are not valid where prohibited by law.

We cannot promise that products or services will meet individual expectations, but this does not affect your statutory rights concerning quality, fitness for purpose or conformity with descriptions.

6. Orders, billing and account details

We reserve the right to refuse orders or limit quantities where permitted by law, including orders linked to the same account, payment card or billing or delivery address. We may restrict orders that appear to be placed by dealers, resellers or distributors. If we change or cancel an order, we may contact you using the details provided at checkout.

Please provide accurate, complete and current purchase and account details, and update them promptly when necessary so we can process transactions and contact you. Further return information is available in our Return and Refund Policy.

7. Optional third-party tools

We may offer access to tools operated by third parties that we do not control or monitor. These tools are provided “as is” and “as available”, without endorsement or additional warranties from us, to the extent permitted by law. Please review the provider’s terms before using them. New website features and services are also subject to these terms.

8. Third-party websites

Our website may contain third-party content or links to websites that are not affiliated with us. We do not control their content, products, services or practices. Please review their terms and policies before making a purchase or providing information. Questions or complaints about third-party products should be directed to the relevant provider. Any exclusion of responsibility applies only to the extent permitted by law.

9. Reviews, feedback and submissions

If you send us comments, ideas, suggestions, proposals or other submissions, you agree that we may edit, copy, publish, distribute, translate and use them in any medium, subject to applicable law and privacy obligations. Unless otherwise agreed or required by law, we are not obliged to keep submissions confidential, pay for them or respond.

We may remove content that is unlawful, threatening, abusive, defamatory, obscene, infringes another person’s rights or breaches these terms. Your submissions must be accurate, must not contain malware and must not infringe copyright, privacy or other rights. Do not use a false email address, impersonate another person or misrepresent the source of a submission. You are responsible for the content you submit.

10. Personal information

Our handling of personal information is described in our Privacy Policy, available on our website. Please read it before submitting personal information.

11. Errors and omissions

Occasionally, our website may contain errors relating to descriptions, prices, promotions, delivery charges, delivery estimates or availability. We may correct errors, update information or cancel affected orders where permitted by law, including after an order has been submitted. These rights do not override your statutory rights or our obligations under an existing contract.

12. Prohibited activities

You must not use our website to carry out or encourage unlawful acts; infringe intellectual property rights; harass, threaten, abuse or discriminate against others; submit false information; distribute malicious code; collect other people’s personal information without permission; send spam or phishing messages; scrape the website without authorisation; publish unlawful or obscene material; or interfere with security features. We may terminate access for breaches of these restrictions.

13. Website availability and liability

We do not guarantee that the website will always be available, uninterrupted, timely or free from errors. We may suspend or withdraw website services. Subject to applicable law, website services are provided “as is” and “as available”, except where we expressly state otherwise.

To the extent permitted by law, we and our directors, employees, affiliates, agents, contractors, suppliers and service providers exclude liability for losses arising from use of the website, including lost profits, revenue, savings or data and indirect or consequential losses.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory rights in relation to purchased goods remain unaffected.

14. Third-party claims

To the extent permitted by law, you agree to indemnify us and our associated companies, personnel and service providers against third-party claims and reasonable legal costs arising from your breach of these terms or infringement of the law or another person’s rights. This provision applies only where lawful and does not override consumer protections.

15. If part of these terms is unenforceable

If a provision is found unlawful or unenforceable, it will apply only to the extent permitted by law. The remaining provisions will continue to apply.

16. Ending use of our services

You may stop using our services at any time. We may restrict or terminate access if you breach, or we reasonably suspect you have breached, these terms. Obligations and amounts lawfully due before termination remain payable. Termination does not affect rights or liabilities that arose beforehand.

17. Our agreement

These terms and the policies referred to in them form the agreement governing your use of our website and services, subject to applicable law. If we do not enforce a provision immediately, this does not mean we waive our right to enforce it later. Nothing in this section removes rights or protections that apply by law.

18. Governing law

These terms and any separate agreements under which we provide services are governed by applicable United Kingdom law. This does not remove any mandatory consumer protections that apply to you.

19. Changes to these terms

We may update these terms by publishing a revised version on this page. Please check them periodically. Continued use of our website after an update constitutes acceptance of the revised terms to the extent permitted by law. Updates do not override rights you already have under an existing order.

20. Contact us

For questions about these terms, email sales@intimate-secrets.co.uk or call 0114 312 4338.

Intimate Secrets Lingerie Limited
Unit 174, Fortuna House
88 Queen Street
Sheffield
S1 2FW

Company registration number: 15544400